• To commence cake production we require a 50% deposit based on the agreed quote and all artwork and design approved by the client. The remaining balance is due and payable at least 2 weeks prior to collection or delivery.  Your order will be confirmed once your sales order is complete.
  • EFT or Cash is accepted.
  • Cake orders placed with less than two weeks’ notice will require payment in full at the time of ordering.
  • Deposits are non-refundable.
  • Please Note: all payments must be received before cakes are released. Once the Sales Order is complete we need to receive a 50% deposit within five (5) business days of appointment or quote, otherwise, your date may become unavailable.
  • Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards


  • Every effort will be made by My Red Cupcake to fulfil the expectations of the client as understood at the consultation. However, due to the subjectivity of the work, there may be slight variations.  There are also structural limitations when using cake as a sculptural medium.  Consequently, My Red Cupcake will need to make certain decisions during the process of manufacture that may affect the style of decoration, proportion, or structure of the cake.
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